Tori Livingston, Patient Access Associate/ Referral Coordinator:
Scheduling all referrals for all Urology MDs at all locations. Entering referrals from e-fax.
Will begin in clinic patient check out and follow-up apt scheduling in the next week to allow clinical staff to focus on patient care and clinic throughput.
Will be the Urology scheduling super user- Tori. L has super overbook access and will be assisting me in managing to 50-60 procedure/scheduling changes requests received from the team daily because of EPIC template limitations.
Tori. L will assist me with coordinating transplant stent removal procedure scheduling, NFL patient scheduling, and international patient scheduling.
Requests to schedule patient for follow-up appointments should be sent to Tori Livingston in Lieu of Sheila. We want Sheila to be handling more complex requests, patient calls, prior auths, RX refills, etc.
Medical Assistants:
Seletha Ricard, Medical Assistant- out on FMLA through August
Tori Boyd, Medical Assistant for Caso, Chesrow and Jenkins clinics.
Confirming patient appointments, pre-triaging clinics Dr. Caso, Dr. Jenkins, Dr. Chesrow (see my emails to team with pre-triage steps).
Tori has access to eCW and is reconciling medical records
Vitals, rooming patients, turning over exam rooms.
Scanning patient documents from clinic into chart.
Assisting with e-faxes, scheduling, patient check out, etc.
Tori completes pre-triage for Monday clinics on Fridays which is why she is not deployed to DT clinic for Friday's.
Float Triage MA:
Additional MA support will be allocated for busier clinics - determined by Dana & Daniel based on weekly projected clinic volume.
Nurses: Please note we are getting up to 3-4 patient walk ins to clinic per day requesting to speak with RN, which pulls our RNs away from clinic and patient care that they are working on. I am tracking this for additional data and analysis, but whenever possible we want to encourage patients to call the clinic.
Sheila Warner, LPN:
#1 priority is handling incoming patient calls for Dr. Jenkins and Dr. Chesrow from the phone teams.
Simple requests to schedule follow-up appointments should be sent to Tori Livingston, we want Sheila to handle more complex requests.
Working Dr. Jenkins and Dr. Chesrow RX prior auths, e-faxes, etc. --> as clinic volume grows there will be a need to split Dr. Chesrow and Dr. Jenkins workloads, for now Delecia, Dean, Martha, Tori. B are assisting when they are not working clinics or prepping for clinics.
Coordinates surgery clearance for Dr. Chesrow EJGH patients. Communicates arrival times to patients for surgery at EJ for Dr. Chesrow.
Dana Charlot, RN Navigator:
Dr. Caso clinic nurse-completes clinic billing, patient calls for Dr. Caso, handles all of Dr. Caso patient care coordination, PowerShare/Imaging requests, scheduling, e-faxes, RX refills, authorizations, etc.
Supports Dr. Chesrow and/or Dr. Jenkins clinic if additional RN coverage or triage is needed. This is usually needed on days when there are 2 MDs in clinic and there are multiple procedures scheduled at the same time as clinic.
RN clinic visits for all 3 MDs- catheter changes, cath pulls, Eligard injections
Coordinates surgery clearance for Dr. Caso patients.
Communicates arrival times to patients for surgery at EJ for Dr. Caso & Dr. Jenkins.
Medication administration/documentation.
The plan is for Dean and Martha to take on a more active role in procedures/clinic to free up Dana. C for additional duties.
Delecia Allen, RN:
Clinic RN for Dr. Jenkins and Dr. Chesrow. Assists with procedures, works DT clinic on Friday's. Clinic billing.
Paperwork for Jenkins and Hellstrom.
RN visits for all 3 MDs.
Medication administration/documentation.
The plan is for Dean and Martha to take on a more active role in procedures/clinic to free up Delecia to focus more on Dr. Jenkins admin duties and allow for Sheila to focus on Dr. Chesrow admin duties.
Dean Williams, RN Supervisor ASC- temporarily assigned to Urology Clinic until ASC opens:
New to EPIC and LCMC Health, there is a learning curve, but he is hard working and knowledgeable and just needs some direction. He will be most helpful to us physically working clinic with instruction.
Extra clinical hands, please engage him and tell him what to do and he will happily help, he just needs instruction.
He is supporting procedures at DT clinic as well on Fridays.
Assists with clinic pre-triage.
The plan is for Dr. Chesrow to teach Dean her UDS protocols for easy transition to EJ ASC when the time comes.
Clinic RN for Dr. Jenkins, Dr. Chesrow, Dr. Caso - will perform procedures, etc.
Will focus on procedures and clinic care, she will not handle paperwork.
The plan is for Martha to get up to speed with clinic care to allow for Delecia and Dana. C to focus more on paperwork/administrative tasks. Martha and Dean will be the hands on in clinic RNs.
Live Flouro for NT pull or other use: Extension: 4317